Regulations of the Cinema Club

The Cinema Club Card is a loyalty programme card valid for Kino Citadele only. It is a standard plastic card with a magnetic band with the number of the card on it.
The holder of the Cinema Club Card receives discounts and bonuses at Kino Citadele in accordance with his or her Cinema Club status level – additional information on Cinema Club here.

You are eligible to receive the Cinema Club Card if you meet the following conditions:

• you are at least 14 years old;
• you have filled out the Cinema Club registration form;
• you have given genuine information about yourself;
• you have paid EUR 1 for processing of the Cinema Club Card. Holders of Stockman’s Loyal Customer Card (except Stockmann MasterCard), Čili Pica Friend’s Card, BalticMiles basic card (except BalticMiles payment cards) and Viada Client’s Card do not have to purchase the Cinema Club Card. They can use their current loyalty card after attaching it to their registered profile at any vending place of the cinema: box office, PopHouse, Hot'n Fresh cafe and rooftop bar Vertigo.

The Cinema Club Card costs EUR 1 (including 21% VAT). In case of loss, holders of the Cinema Club Card can receive a new card after paying EUR 1 (including 21% VAT) for processing of the new card.

You can register for the Cinema Club online but the payment for processing of the card can be made only at the cinema box office. After the payment is made you can immediately receive the card at the box office.

Holders of the Cinema Club Card have rights to receive all the appropriate discounts, bonuses and special offers in accordance with the Cinema Club status level here. 

Cinema Club Card can be used only by its owner. In case if another person is using the Card, it is the duty of the cinema staff to hold the Card. If the cinema staff is in doubt whether the true owner uses the Card, his or her duty is to ask for an ID.

Please, avoid the impact of high temperatures, mechanical damage and strong electromagnetic field (i.e. mobile telephone) to avoid damaging the Card. If the Card is damaged, its privileges will be effective only from the moment of its renewal.

The holder of the Card must immediately inform Kino Citadele about the damage, loss or theft of the Card by e-mailing to: kinoklubs@forumcinemas.lv or approaching any member of the cinema staff in person. Any lost or stolen Card will be cancelled.

If the Card already announced as lost is found, the holder must immediately inform Kino Citadele by e-mailing to: kinoklubs@forumcinemas.lv or approaching any member of the cinema staff in person.

The holder must pay EUR 1 for renewal of a damaged or lost Card.

The Cinema Club Card does not have an expiry date. It is valid until one of the parties decides to terminate the person’s participation in the loyalty programme. Kino Citadele has right to change the terms of use of the Cinema Club Card and discounts without prior notice.

Forum Cinemas does not take responsibility for the quality, renewal in case of loss and does not solve other technical questions regarding Stockman’s Loyal Customer Card, Čili Pica Friend’s Card, BalticMiles card and Viada Client’s Card as well as does not reimburse the parking.

"Forum Cinemas" has the right of withdrawal to issue the Card. Forum Cinemas does not have an obligation justify the denial.

"Forum Cinemas" keeps the right to terminate any person’s participation in the loyalty programme and declare the Card invalid if the holder violates the regulations of the Kino Citadele or the terms of use of the Cinema Club Card.

"Forum Cinemas" does not reveal the holders’ personal data to any third parties, except in cases provided for in the laws of the Republic of Latvia.

These regulations and their future amended and supplemented versions as well as any other information on the Cinema Club Card are available online at: www.forumcinemas.lv. In case of any differences between this text and the version on the homepage, the priority must always be given to the latest version of the text on the homepage.

Administration of Kino Citadele
October 24, 2011.